Now, more than ever, you need more than just good food and good service. You need exceptional service and the systems in place to make you money. Whether you are a restaurant, a hotel, a country club, catering/banquet venue or health care facility, the bottom line is this- you need to make money. And you do this be delivering a customer experience that should be the same to each and every guest!
We can help you with the Business of Hospitality. With over 20 years of experience in the hospitality industry, we can be that extra set of eyes and ears for you. We can help get you to your next level of business and help you stay there.Creating the “WOW” Experience – Every Time, for Every Guest!
- 300 hours of video uploaded each minute on YouTube
- 5,800 Tweets per second
- 2.5 Billion pieces of content shared each day on Facebook
Technology is moving so rapidly that, at times, it feels like it is outpacing us. Are you confident or are you concerned about how your employees are representing themselves and your company online?
We are now being observed all the time and our actions or behaviors can land us on page one of any of the various social media channels today. We can help protect both the personal brand of your employees and your company brand.
How we act, behave, dine, drink, dress, email, post, speak and even drive can be observed for everyone to see in a moment’s notice. And trying to sell a new client or keep a current one may come down to how you act in a social setting, in the office or even after work.
The Vātion Group is made up of what we call our 4 Pillars:
1. Your customers or clients who will be getting the “customer experience” and will be one of your best forms of advertising through their connections, social media, etc.
2. Your employees who will become passionate about their jobs and their customers thereby becoming loyal to the company because the company takes care of and is loyal to them.
All this leads to elevating your brand, revenues, and your bottom line.
Current Seminar Topics
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It was such a pleasure having you come and teach my staff all about customer service and hospitality.
When my staff started asking you questions, I knew they were open and receptive (can we highlight just this part of this sentence and have them click to get the entire quote?) to the things you were explaining to them.
That training was just the beginning for us, I want you come back again. In the catering field, there are so many things that you need to know and really have an understanding about.
The feedback from my staff has been extremely positive, which is thanks to your excellent training.
The contents and standard of delivery of the training was wonderful.
In the weeks that followed our training, whenever we had an event, I could see for myself that my staff was remembering some of the things that you had taught them. I believe my staff is now more self-confident and dedicated to their jobs.
Your knowledge and expertise is amazing, you really know what you are talking about.
“Reach Your Peak” was a success!!
Thank you again,
Sue V., CEO
Bob has provided training services for our Restaurant team multiple times over the last year. He is a great trainer with a vast knowledge base. He helped prepare our team for catering events, from basic all the way to high-end.
Bob has also helped provide guidance and insight in regard to our structure, policies, and procedures. (can we highlight just this part of this sentence and have them click to get the entire quote?) He has been an excellent resource as a consultant. His training is informational and interactive. He really makes sure that all participants get the opportunity to learn and demonstrate the new skills that he is teaching.
He makes the connections and gets people to really understand the importance that each individual makes to the big picture.
Guest Services Manager, Akron Zoological Park