

Hospitality…delivered on a bus

What does a Seinfeld episode have to do with customer service?


Would YOU do business with YOU?


Customer Service 101…is not always 101 today!

Do you have a WOW Budget?

Do you follow DNDC when it comes to hiring?


Combining Hi-Tech with Hi-Touch to create a Rememorable Experience


How many times do I have to answer that?

Perception is 9/10ths of the law (and how to make it work in your organization)

For your customers- are you the “only game in town”?


Three words that make a BIG Impact for the Customer Experience

From Blah to Black Tie- all in the same day!

Would you send your customer to a competitor in order to make them happy?

A “Wow” Experience... in a Quick Service Restaurant?


5 ways to shake off the rust when it comes to your customer service

Are you getting "your Hospitality right?"


Paying attention to all the details

Using the 10/6 Rule (and practicing Social Distancing)

Our Current Climate- the Need for Hospitality

25 (Lessons Learned) in 25 (Years in Business)