Creating the “Black Tie” Customer Experience

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou What a profound quote for business today and creating the Customer Experience. This is what our Black Tie Experience training is all about. No longer it is “just good enough” to serve the customer. In fact, the customer experience needs to happen not only with the customer, but with the prospect, vendor, co-worker and business acquaintance. Why? Everything that we do, whether as individuals or companies, can now be observed for everyone to see via social media. Here is the challenge however

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