July - 2019

25 (Lessons Learned) in 25 (Years in Business)

25 Lessons I learned from over 25 years of Hospitality The ESPN Series "30 for 30" happens to be one of the favorite shows. The...

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Once posts are published, you’ll see them here.

Hospitality…delivered on a bus

What does a Seinfeld episode have to do with customer service?

Would YOU do business with YOU?

Customer Service 101…is not always 101 today!

Do you have a WOW Budget?

Do you follow DNDC when it comes to hiring?

Combining Hi-Tech with Hi-Touch to create a Rememorable Experience

How many times do I have to answer that?

Perception is 9/10ths of the law (and how to make it work in your organization)

For your customers- are you the “only game in town”?