Using the 10/6 Rule (and practicing Social Distancing)

And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot. So, what is it? It’s pretty simple, but often not practiced. Case in point. While there are not many places to go right now, I was able to safely head to an establishment to take care of some financial business the other day. 3 staff in the building with one of them helping a customer. One staff person was on the phone, the other on her computer. I show up and no one acknowledges me – (this is the “10” in the rule)- at 10ft. away, please acknowledge a customer or guest by making eye contact, smiling and letting them know that you see that they are there.

Our Current Climate- the Need for Hospitality

We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps changing every day. While I work with companies to take their customer experience to the highest levels, today isn’t the day to talk about that. I am sure your business is being affected somehow by COVID-19. Stress levels are rising; employers may be conducting layoffs, sales are down. I get it, as I am feeling the same thoughts as you. And while we all need to practice “social distancing” right now, that doesn’t mean we need to stop exercising the Power of Hospitality. I think now, more than ever before, we need to make that personal connection with othe

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