5 ways to shake off the rust when it comes to your customer service

How well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they gotten a little rusty when it comes to exceeding your customers expectations? We all rush to deliver what we perceive it “good or exceptional customer service”. Unless these traits are present, we won’t do a very good job of creating this impression and exceeding our customer's expectations. Maybe all they need is to get a "reset" when it comes to delivering that experience. It could be as simple as creating that impression that LASTS. LASTS – is an acronym I have created and it stands for- L- How you LOOK- Your body language, appearance, dress code. Th

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