I witnessed this experience about two years, and since we are starting to come out of the Pandemic, I thought this would be a good time to bring this story back as it talks about you can combine both hi-tech (convenience) with Hospitality (personalized service) to create a rememorable experience…from an airline. I was flying to Memphis to work with an association’s board of directors. On the way to Memphis, I saw this convergence of “Hi-Tech” and “Hi-Touch.” Towards the end o