May - 2022

Do you have a WOW Budget?

Setting aside a portion of your budget to go above and beyond for customers can really have them saying "WOW!" It can also go a long way...

Do you follow DNDC when it comes to hiring?

Any idea of what those four letters stand for? It's not an HR acronym, nor a business acronym. It is one from the world of sports, and...

Check back soon

Once posts are published, you’ll see them here.

Hospitality…delivered on a bus

What does a Seinfeld episode have to do with customer service?

Would YOU do business with YOU?

Customer Service 101…is not always 101 today!

Do you have a WOW Budget?

Do you follow DNDC when it comes to hiring?

Combining Hi-Tech with Hi-Touch to create a Rememorable Experience

How many times do I have to answer that?

Perception is 9/10ths of the law (and how to make it work in your organization)

For your customers- are you the “only game in town”?