Coming out of the pandemic I had more than one colleague tell me, “Bob, it seems like people have forgotten the basics of Customer Service.” And while I understand their thoughts, it has been challenging for both organization and people to take care of the customers with so many other distractions. However, on the opposite end…people are choosing to spend their money on a product or service, and they want to be taken care of in a timely, and friendly matter. For this NEW sem