When was the last time you were a customer in your business? When was the last time you called your organization? Or the last time you reviewed your website? And have your employees ever been that same customer? If not, how do they know what your customers see, hear, touch, and most importantly, FEEL about your organization and the services you provide? If there ever is a time to think and act like your customer, now would be that time. Your customers and prospects are l