employee retention

A “Wow” Experience... in a Quick Service Restaurant?

I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...

Our Current Climate- the Need for Hospitality

We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...

Perception is 9/10ths of the law

I had an incredible staff for my hospitality business and in the trainings that we had them go through I used to tell them that...

We all know how to “eat”, but do we know how to “Dine”?

All of us know how to eat, but do we know how to dine? I also know you are thinking of people right now that have terrible table manners,...

The Two Fisted…Networker?

We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...

Check back soon

Once posts are published, you’ll see them here.

Hospitality…delivered on a bus

What does a Seinfeld episode have to do with customer service?

Would YOU do business with YOU?

Customer Service 101…is not always 101 today!

Do you have a WOW Budget?

Do you follow DNDC when it comes to hiring?

Combining Hi-Tech with Hi-Touch to create a Rememorable Experience

How many times do I have to answer that?

Perception is 9/10ths of the law (and how to make it work in your organization)

For your customers- are you the “only game in town”?