What About Bob
Bob's NEW Book!
Keynotes & Workshops
For Meeting Planners
The Black Tie Blog
Training & Consulting Programs
More tabs here!
The Power of a First and Lasting (Hospitality) Connection
Hospitality…delivered on a bus
What does a Seinfeld episode have to do with customer service?
Would YOU do business with YOU?
Customer Service 101…is not always 101 today!
Do you have a WOW Budget?
Do you follow DNDC when it comes to hiring?
Combining Hi-Tech with Hi-Touch to create a Rememorable Experience
How many times do I have to answer that?
Perception is 9/10ths of the law (and how to make it work in your organization)