Three words that make a BIG Impact for the Customer Experience
At my training last week we did an exercise on IMPACT Points with the entire team, and it was an impactful exercise for them. I had them...
Are you getting "your Hospitality right?"
I ran across this quote from a restauranteur and it’s so true- “If you get the hospitality right, the food tastes better.” Think about...
Paying attention to all the details
Do you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...
Using the 10/6 Rule (and practicing Social Distancing)
And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot....
