And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot.

So, what is it?  It’s pretty simple, but often not practiced.  Case in point.

While there are not many places to go right now, I was able to safely head to an establishment to take care of some financial business the other day. 3 staff in the building with one of them helping a customer. One staff person wa...