7 Secrets to creating "just customers" (and doing more work) If you’re a Seinfeld fan (like I am), you probably remember the episode at...

You don’t have to be in the hospitality business to really focus on the business of hospitality. But what is hospitality? It is “the art...

If you are like most businesses, you have a small department of people that officially work in this role. But if you step back and think...

Sometimes we take our customers for granted, don’t we? We just assume that because they just bought our product or service that they will...

At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...

x-tinymce/html In seven to ten seconds, the question above is usually answered. Not out loud, but subconsciously. Our brain is a...

All of us know how to eat, but do we know how to dine? I also know you are thinking of people right now that have terrible table manners,...

They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...

Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany...

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ...