
What does a Seinfeld episode have to do with customer service?
7 Secrets to creating "just customers" (and doing more work) If you’re a Seinfeld fan (like I am), you probably remember the episode at...

8 Principles of Black Tie Hospitality
You don’t have to be in the hospitality business to really focus on the business of hospitality. But what is hospitality? It is “the art...

Do you know how many people work in marketing and PR for your company?
If you are like most businesses, you have a small department of people that officially work in this role. But if you step back and think...

Six ways to help create loyal and raving fans
Sometimes we take our customers for granted, don’t we? We just assume that because they just bought our product or service that they will...

Are we living in the land of “Lack of” or the city of “Become More”?
At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...

Are you just “Good Enough” or are you “Awesome?”
x-tinymce/html In seven to ten seconds, the question above is usually answered. Not out loud, but subconsciously. Our brain is a...

We all know how to “eat”, but do we know how to “Dine”?
All of us know how to eat, but do we know how to dine? I also know you are thinking of people right now that have terrible table manners,...

The 3 questions that brand you (and your company) for the rest of the event
They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...

The “New Rude” (and Pokemon too!)
Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany...

Creating the “Black Tie” Customer Experience
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ...