The Black Tie Blog | bob-pacanovsky

How valuable are you to your company?

We all know the 4 C’s of a diamond right- Cut, Color, Clarity and Carrot weight. With a diamond, these 4 C’s are very important to the...

Johnny, it's not all about you!

We have changed the name of our company from Robert J.- Training & Design to The Vātion Group. And we have a new Wordpress site, which y...

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For your customers- are you the “only game in town”?

Three words that make a BIG Impact for the Customer Experience

From Blah to Black Tie- all in the same day!

Would you send your customer to a competitor in order to make them happy?

A “Wow” Experience... in a Quick Service Restaurant?

5 ways to shake off the rust when it comes to your customer service

Are you getting "your Hospitality right?"

Paying attention to all the details

Using the 10/6 Rule (and practicing Social Distancing)

Our Current Climate- the Need for Hospitality

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