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Are we living in the land of “Lack of” or the city of “Become More”?

At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...

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Hospitality…delivered on a bus

What does a Seinfeld episode have to do with customer service?

Would YOU do business with YOU?

Customer Service 101…is not always 101 today!

Do you have a WOW Budget?

Do you follow DNDC when it comes to hiring?

Combining Hi-Tech with Hi-Touch to create a Rememorable Experience

How many times do I have to answer that?

Perception is 9/10ths of the law (and how to make it work in your organization)

For your customers- are you the “only game in town”?