

The 3 questions that brand you (and your company) for the rest of the event
They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...


The “New Rude” (and Pokemon too!)
Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany...


Creating the “Black Tie” Customer Experience
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ...


Your behavior and your brand- how it contributed to losing one of the best jobs in the country
What does the combination of poor behavior choices and a tarnished brand get you today? If you are in the NFL, a demotion from a job that...


Wedding Etiquette Tips – For both You & Your Guests
Weddings are a lot of fun and a lot of work. I know…as I have been privileged to cater over 700 of them throughout my career. And with...


Little details make BIG things happen- How about in your company?
Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE SULT OF YEARS OF SCIENTI FIC STUDY COMBINED WITH THE...