From Blah to Black Tie- all in the same day!
Do your customers and prospects think your customer service is blah or Black Tie? Let me explain these two notions with two real-life...
Paying attention to all the details
Do you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...
Our Current Climate- the Need for Hospitality
We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...
Combining "Hi-Tech" with "Hospitality"
We all know that our technology continues to move rapidly. At times, I have wondered how it connects with delivering customer service...
The “New Rude” (and Pokemon too!)
Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany...
