bobpacanovskyFeb 52 minThis is service? You've got to be kidding me!My wife and I received this card in the mail at the beginning of 2024. On the surface, this is a nice gesture from this individual and...
bobpacanovskyOct 27, 20233 minThe Power of a First and Lasting (Hospitality) ConnectionI don’t take great selfies. I don’t know why, but I’m usually never happy with them. But for this one below, it didn’t matter because...
bobpacanovskyJan 24, 20233 minHospitality…delivered on a busI talk all the time in my seminars about the power of stories, especially those that come from our customers. While I know we sell the...
Bob PacanovskyAug 23, 20223 minWhat does a Seinfeld episode have to do with customer service?7 Secrets to creating "just customers" (and doing more work) If you’re a Seinfeld fan (like I am), you probably remember the episode at...