Hospitality Consulting and Training
We focus on the business of hospitality
(not just the Hospitality business)
We have been in your shoes. For over 20 years we ran successful operations that were built on strong financial knowledge, great employees, and organized and easy to follow systems. From catering 25 Pro Football Hall of Fame National Induction events to the thousands of other events he has overseen, Bob Pacanovsky has been passionate about developing all of these areas for his business. His focus is on key areas critical to the success of any Hospitality business - Service Etiquette, Systems/Operations, and Formal Dining Training.
Now, more than ever, you need more than just good food and good service. You need exceptional service and the systems in place to make you money. Whether you are a restaurant, a hotel, a country club, catering/banquet venue or health care facility, the bottom line is this- you need to increase your bottom line! And you do this by delivering a customer experience that should be the same to each and every guest!
Every hospitality organization depends on skilled and trained staff for their success. To ensure quality service, a formal staff training program is a necessity for companies of all sizes. We can help be that resource for all organizations with or without an in-house trainer.
Having spent over 20 years in staff development, Bob has always considered anticipatory service to be a key skill. His programs concentrate on how personnel not only carry themselves when they are representing the brand of the company, but how to create memorable dining experiences based on the service given.
We can help you with the Business of Hospitality. With over 20 years of experience in the hospitality industry, we can be that extra set of eyes and ears for you. We can help get you to your next level of business and help you stay there.
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Strategic planning to improve growth of business
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Coaching for Leadership/Entrepreneurs
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Catering training (operations, marketing/sales, HR, Menus)
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Customer Experience Training – creating Loyal Customers
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Front of House and Back of House- Task Oriented Training
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Front of house/back of house management
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Daily, weekly, and monthly inventory controls
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Food cost and labor controls
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Bartending training
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Bartending Systems/Inventory
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Menu design and layout
Here are a few of the Hospitality Consulting Services that we can do for your company
We are now very proud to be a part of the Certified Catering Consultants team! Bob Pacanovsky is a contract based Senior Consultant with CCC. His area of expertise is Service Etiquette and Formal Dining Training.
For more information about Certified Catering Consultants, please contact Bob or visit the CCC website-
Hospitality Training Testimonials
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Bob’s team was easy to work with, friendly, and a set of true professionals. I knew that when Bob’s teams showed up, I would never have to worry. His team loved to work with the guests and clients, and it showed.
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Bob’s team always made sure that the client was happy and you could tell that they were always well trained AND enjoyed their jobs!
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The Black Tie Experience was introduced into our facility during a Customer Service all staff education. From the first meeting, I knew something was different about this approach.
We then brought it into our Food Service Operations. It changed our dining experience and our food satisfaction rating increased dramatically. Our leadership team could see that Bob’s experience in both customer service and operations was evident. This experience never wavered from always putting our residents first.
The Black Tie training on both our culture and our customer service was well received. Our staff followed through on coming up with their Core Values and Purpose and they also created their Mantra, as an entire team. The team was also challenged to get to know our residents better and that has really helped our morale (and our residents too!).
We appreciate the time Bob Pacanovsky spent with us to help us become even better at what we do! The Black Tie Experience worked for us! Are you ready to experience change, be ready because it will happen!
Tammy Denton
CEO, Stow Glen Retirement Village
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Bob’s training taught me more than just high quality standards and techniques of leadership, customer service and business etiquettes; he taught me to lead as I would want to be led; to treat guests/customers as I would want to be treated and that my actions can speak louder than my words. Bob will help you and your staff leave a WOW impression through actions, words, appearance and presentation!
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