Hospitality Industry
Consulting/Training/Coaching
I'm proud to be a part of the Certified Catering Consultants team! I am now a contract based Senior Consultant with CCC. My areas of expertise are Service Etiquette and Formal Dining Training.
For more information about Certified Catering Consultants, please contact me or visit the CCC website-
We focus on the business of hospitality
(not just the Hospitality business)
I have been in your shoes. For over 20 years I owned successful companies that were built on strong financial knowledge, great employees, and organized and easy to follow systems. From catering 25 Pro Football Hall of Fame National Induction events to the thousands of other events I have overseen, I was also passionate about developing these areas for my business. Now, my focus is on key areas critical to the success of any Hospitality business - Service Etiquette, Systems/Operations, and Formal Dining Training.
You need more than just good food and good service. You need exceptional service and the systems in place to make you money. Whether you are a restaurant, a hotel, a country club, catering/banquet venue, or health care facility, the bottom line is this- you need to increase your bottom line! And you do this by delivering a customer experience that should be the same for each and every guest!
Every hospitality organization depends on skilled and trained staff for their success. To ensure quality service, a formal staff training program is a necessity for companies of all sizes. I can help be that resource for all organizations with or without an in-house trainer.
Having spent over 20 years in staff development, I have always considered anticipatory service to be a key skill. My programs concentrate on how personnel not only carry themselves when they are representing the brand of the company AND how to create memorable dining experiences based on the service given.
I can help you with the Business of Hospitality. With over 20 years of experience in the hospitality industry, let me be that extra set of eyes and ears for you.
Divine Events and Divine Café at the Springs Preserve worked with Bob Pacanovsky for our Standards in Excellence training program. Our entire team participated in the training and it was a huge success. Bob’s focus on “hospitality” and service excellence has made a huge difference in our team and the way they interact with our customers as well as each other. We have developed our Company Core Values and it has been a great turn of events for all of our team. Can’t wait to bring Bob back again for additional training!
Pam Howatt, Founder & President
Here are a few of the Hospitality Consulting Services that we can do for your company
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Strategic planning to improve the growth of the business
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Training on systems, operations
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Customer Experience Training – creating Loyal Customers
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Front of House and Back of House- Task-Oriented Training
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Sales/Marketing/Promotions
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Daily, weekly, and monthly inventory controls
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Leadership Coaching for Entrepreneurs, Managers,
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Food cost and labor controls
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Bartending training
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Bartending Systems/Inventory
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Menu Development/Pricing
Hospitality Training Testimonials
“
Bob’s team was easy to work with, friendly, and a set of true professionals. I knew that when Bob’s teams showed up, I would never have to worry. His team loved to work with the guests and clients, and it showed.
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Bob’s team always made sure that the client was happy and you could tell that they were always well trained AND enjoyed their jobs!
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Divine Events and Divine Café at the Springs Preserve worked with Bob for our Standards in Excellence training program. Our entire team participated in the training and it was a huge success. Bob’s focus on “hospitality” and service excellence has made a huge difference in our team and the way they interact with our customers as well as each other.
We have developed our Company Core Values and it has been a great turn of events for all of our team. Can’t wait to bring Bob back again for additional training!
Pam Howatt,
Founder & President
ivine Events
“
Bob’s training taught me more than just high quality standards and techniques of leadership, customer service and business etiquettes; he taught me to lead as I would want to be led; to treat guests/customers as I would want to be treated and that my actions can speak louder than my words. Bob will help you and your staff leave a WOW impression through actions, words, appearance and presentation!
”
