Consulting/Training/Coaching 

We focus on the business of hospitality

(not just the Hospitality business)

I have been in your shoes.  For over 20 years I owned successful companies that were built on strong financial knowledge, great employees, and organized and easy to follow systems. From catering 25 Pro Football Hall of Fame National Induction events to the thousands of other events I have overseen, I was also passionate about developing these areas for my business. Now, my focus is on key areas critical to the success of any Hospitality business - Service Etiquette, Systems/Operations, and Formal Dining Training. 

You need more than just good food and good service. You need exceptional service and the systems in place to make you money. Whether you are a restaurant, a hotel, a country club, catering/banquet venue, or health care facility, the bottom line is this- you need to increase your bottom line! And you do this by delivering a customer experience that should be the same for each and every guest!

Every hospitality organization depends on skilled and trained staff for their success. To ensure quality service, a formal staff training program is a necessity for companies of all sizes.  I can help be that resource for all organizations with or without an in-house trainer.

Having spent over 20 years in staff development, I have always considered anticipatory service to be a key skill.  My programs concentrate on how personnel not only carry themselves when they are representing the brand of the company AND how to create memorable dining experiences based on the service given.

I can help you with the Business of Hospitality. With over 20 years of experience in the hospitality industry, let me be that extra set of eyes and ears for you. 

Divine Events and Divine Café at the Springs Preserve worked with Bob Pacanovsky for our Standards in Excellence training program.  Our entire team participated in the training and it was a huge success.  Bob’s focus on “hospitality” and service excellence has made a huge difference in our team and the way they interact with our customers as well as each other.  We have developed our Company Core Values and it has been a great turn of events for all of our team.  Can’t wait to bring Bob back again for additional training!

                                                     Pam Howatt, Founder & President

 

Read “Improving Food Service operations to achieve the 5 star rating”

I'm proud to be a part of the Certified Catering Consultants team!  I am now a contract based Senior Consultant with CCC.  My areas of expertise are Service Etiquette and Formal Dining Training.

For more information about Certified Catering Consultants, please contact me or visit the CCC website- 

certifiedcateringconsultants.com/

  • Strategic planning to improve growth of business

  • Coaching for Leadership/Entrepreneurs

  • Catering training (operations, marketing/sales, HR, Menus)

  • Customer Experience Training – creating Loyal Customers

  • Front of House and Back of House- Task Oriented Training

  • Front of house/back of house management

  • Daily, weekly, and monthly inventory controls

  • Food cost and labor controls

  • Bartending training

  • Bartending Systems/Inventory

  • Menu design and layout

Here are a few of the Hospitality Consulting Services that we can do for your company 

Hospitality Training Testimonials

Bob’s team was easy to work with, friendly, and a set of true professionals. I knew that when Bob’s teams showed up, I would never have to worry.  His team loved to work with the guests and clients, and it showed.

Bob’s team always made sure that the client was happy and you could tell that they were always well trained AND enjoyed their jobs!

Divine Events and Divine Café at the Springs Preserve worked with Bob for our Standards in Excellence training program.  Our entire team participated in the training and it was a huge success.  Bob’s focus on “hospitality” and service excellence has made a huge difference in our team and the way they interact with our customers as well as each other. 

 

We have developed our Company Core Values and it has been a great turn of events for all of our team.  Can’t wait to bring Bob back again for additional training!

                                                                      Pam Howatt,

                                                                 Founder & President

                                                                 ivine Events

Bob’s training taught me more than just high quality standards and techniques of leadership, customer service and business etiquettes; he taught me to lead as I would want to be led; to treat guests/customers as I would want to be treated and that my actions can speak louder than my words.  Bob will help you and your staff leave a WOW impression through actions, words, appearance and presentation!

Companies Pleased to Work With Bob

image001
aba_2019_header
SelectTraveler
BiG_ATWLogo_v2
osae_2018_conference_logo
Annual Conference Logo 9-2018
OPTAlogo_colorsm
OASBO logo 2
Evan William Bourbon Experience
OSCPA_Logo
danbury-logo
Altercare logo
wrmc
catersource
IBCA-Logo---color
CTLogo
FloridaStateLogo
OAPSE AFSCME
Georgia Highlands
Destination Cleveland
akronsummitcvb_newlogo_2013
Akron Cleveland Association Realtors
ComDoc
Stow-Glen Retirement Village
IX5CYaDL
Boy Scouts of America
Employers Health
kent state stark logo
BGSU
OSAE
2017 MKPL logo
image001
aba_2019_header
SelectTraveler
BiG_ATWLogo_v2
osae_2018_conference_logo
Annual Conference Logo 9-2018
OPTAlogo_colorsm
OASBO logo 2
Evan William Bourbon Experience
OSCPA_Logo
danbury-logo
Altercare logo
wrmc
catersource
IBCA-Logo---color
CTLogo
FloridaStateLogo
OAPSE AFSCME
Georgia Highlands
Destination Cleveland
akronsummitcvb_newlogo_2013
Akron Cleveland Association Realtors
ComDoc
Stow-Glen Retirement Village
IX5CYaDL
Boy Scouts of America
Employers Health
kent state stark logo
BGSU
OSAE
2017 MKPL logo

Bob's Recent Blogs

Using the 10/6 Rule (and practicing Social Distancing)

March 26, 2020

Our Current Climate- the Need for Hospitality

March 18, 2020

Do you have a WOW Budget?

February 12, 2020

25 (Lessons Learned) in 25 (Years in Business)

July 6, 2019

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For Bookings, Contact:

Email: bob@bobpacanovsky.com
Call: (330) 352-6084

Ohio

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