Keynotes & Workshops

Black Tie

Customer Experience

All keynote speeches and training workshops can be customized to your industry, company culture and work environment. They can last from one to eight hours, depending on your needs.


Click on each icon to learn more about Bob’s area of expertise.

Black Tie

Leadership Experience

Black Tie

Etiquette Experience

 

Selfless Leadership/ Employee Engagement

 

What is the value of strong leadership in your company? Do you have solid retention, powerful engagement, and high loyalty from your employees? 

 

Are your associates trained to be leaders or supervisors?  Are they selfless or self-serving?

 

We believe strong leadership starts with making a personal connection with others.  It starts with the power of hospitality. 

 

I work with companies and organizations to help increase their revenue and pay more attention to their people by teaching the importance of Selfless Leadership through the power of hospitality to increase employee engagement, retention, and loyalty.  \

 

How?  Through the Black Tie Experience. 

 

8 Principles of Black Tie Hospitality Leadership

(Our signature keynote!)

 

You don’t have to be in the hospitality business to focus on the power of hospitality.

The Gallup study tells us that only 33% of employees are actively engaged today at work.  Morale is low, people are being worked harder and appreciated less and less.  How do we change this mindset within our companies?  It starts with not just leadership, but hospitality leadership.

But what is hospitality? A definition of it is, “the art of making a personal connection with someone.” If this is true, then aren’t we all, first and foremost, in the hospitality (or people) business?

In this seminar, we will look at 8 Principles of Hospitality Leadership that help us focus on understanding that we are in the people business first, and foremost. Principles like trust, collaboration, and appreciation, which may seem to many as common sense, yet are not a part of the common practice for some leaders today.

This seminar will help you create more Brand Ambassadors for your organization by implementing these 8 principles of Hospitality to your leadership style.  What is a Brand Ambassador?  These are the people that are the most engaged and passionate about your organization and tell others how they feel.  The companies with the most Brand Ambassadors usually are the most productive and profitable today.

Now is the time to focus on the power of Hospitality to become the selfless leader that takes care of their employees, so in turn, their employees will take care of their customers.  

 

  • Type of program style-

    • Keynote (45, 60 or 90 minutes);

 

Discover how to position your people as Leaders with the 7-5-0 Formula

 

Bob presents his story of how he lost his business, money, and his reputation, but in the process discovered what it meant to be resilient, authentic, and most importantly a Selfless Leader.  All because of the numbers 7-5-0.

 

The 7-5-0 way to becoming a better leader is structured to provide ideas and thoughts on providing quality selfless leadership.  Attendees can implement these concepts immediately to become better leaders, whether they are a manager, supervisor or employee.  By following this 7-5-0 formula, Bob has created Black Tie Leadership which will be shown to all attendees. 

 

Bob shares these 13 action points now to influence others to be a selfless leader, and not just a boss, supervisor, or employee..

7 -Leadership Lessons that Bob learned.

5- Leadership Traits that are now a part of Bob’s toolbox.

0- What is this number about?  You will need to hear it at the seminar because it is a number that ties this true story together.

 

Bob’s motivating and inspiring story will set forth the tenets for how anyone can be a leader that influences others. 

  • Type of program style-

    • Keynote (45, 60 or 90 minutes);

    • Strategic Planning Sessions- Half-day; Full-Day

    • Short term or long term consulting

 

 

How to convert Leadership from a Noun to a VERB

We know there are many types of leadership styles, but leadership as a verb? It is when you consider leadership as the social process shared by all members of your organization.

 

Bob shows us how to think of leadership differently. It starts with moving away from a command/control practice to a collaborative practice of leadership. He will show you how to gain an understanding of the practices that support collaborative leadership. How to best implement these practices within your organization.  And how the importance of individuals at all levels in your company take the initiative and act in ways that support the vision and objectives of the company.

 

  • Type of program style-

    • Keynote (45, 60 or 90 minutes);

    • Strategic Planning Sessions- Two-hour, or Half-day

 

 

 

 

“I hired Bob to be the Keynote Speaker and Facilitator for the Ohio Physical Therapy Association (OPTA) annual Leadership Development Conference. Bob was energetic, passionate and thoughtful with his communication to our members. He took the time to understand their profession, their challenges, and their opportunities and created a customized message that resonated with them. Our participants left with renewed energy and purpose and tangible action steps to enhance our association. Feedback from our members indicated they found real value in The Black Tie Experience—it was the highest rated program in the past five years.”

 

Victoria Gresh, CAE
Executive Director- Ohio Physical Therapy Association

Bob Pacanovsky has worked with companies on customer experience, leadership, and business etiquette within the following industries, among others:

​​

  • Healthcare (Patient Satisfaction and Patient Experience)

  • Business to Business

  • Hospitality Industry

  • Food Service

  • Banking & Financial Services

  • ​​​​Manufacturing

  • Colleges & Universities

  • Not-for-Profit, Nonprofit

  • Retail

Companies Pleased to Work With Bob

2017 MKPL logo
catersource
OSAE
OSCPA_Logo
OAPSE AFSCME
Georgia Highlands
Evan William Bourbon Experience
Destination Cleveland
Akron Cleveland Association Realtors
kent state stark logo
ComDoc
Concept Services
Stow-Glen Retirement Village
akronsummitcvb_newlogo_2013
IX5CYaDL
NOHRC logo
Akron_Children’s_Hospital
Three Hearts Catering
BGSU
Mid-America Restaurant Expo
BizConCle
Apple Growth Partners
Boy Scouts of America
Employers Health
2017 MKPL logo
catersource
OSAE
OSCPA_Logo
OAPSE AFSCME
Georgia Highlands
Evan William Bourbon Experience
Destination Cleveland
Akron Cleveland Association Realtors
kent state stark logo
ComDoc
Concept Services
Stow-Glen Retirement Village
akronsummitcvb_newlogo_2013
IX5CYaDL
NOHRC logo
Akron_Children’s_Hospital
Three Hearts Catering
BGSU
Mid-America Restaurant Expo
BizConCle
Apple Growth Partners
Boy Scouts of America
Employers Health

BOOK BOB NOW!

Bob's Recent Blogs

Using the 10/6 Rule (and practicing Social Distancing)

March 26, 2020

Our Current Climate- the Need for Hospitality

March 18, 2020

Do you have a WOW Budget?

February 12, 2020

25 (Lessons Learned) in 25 (Years in Business)

July 6, 2019

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For Bookings, Contact:

Email: bob@bobpacanovsky.com
Call: (330) 352-6084

Ohio

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