At times in this day and age, I am starting to wonder. Let me explain.
Do we choose to live in the land of “Lack of”? It is an easy land to live in because everyone is very busy, and they really don’t care what you do, as long as it doesn’t affect them. At times our technology has helped create this land for us where we are more concerned about what is happening on the screens in front of us than actually carrying on a conversation with a human being, whether that is on the phone or face-to-face. The people that live in the land of “Lack of” suffer at times from any one of these challenges that are in our workforce and society today.
Here are just a few…
“Lack of Respect”- People consider the information on their screens to be more important than the personal conversation in front of you. They are lacking respect.
“Lack of Attention”- People can’t stay focused long enough to actually listen to what others are saying. They always have to be on their phones, and they miss details. You know that goldfish now have a longer span of attention than humans.
“Lack of Listening”- People don’t practice active listening. They are too consumed with the information on their screens.
“Lack of Social Awareness”- People really don’t get the fact that how they are acting, behaving and communicating really affects the other people around them.
But for those of you that live in the land of “Become More”, life is different. People practice civility, and while business is competitive, you still treat people with respect. People here understand how important technology is today in the workforce, but they also realize how important the personal relationships are in building a loyal and raving fan, or employee.
So people here live a little differently. In fact, they subscribe to the same principles that were prevalent in 1951 and were taken from a historical employee newsletter on how to be civil. I think they still apply today.
Become friendlier. You can make or break someone’s day through your interactions. Even if you’ve had a bad day, there’s no reason to punish others because of it.
Become more Speak and act as if everything you do is a genuine pleasure. This little habit is absolutely contagious.
Become more generous with praise; cautious with criticism. If we want people to grow and develop, they have to hear what they’re doing well so that they can repeat it.
Become more considerate with the feelings of others. Remember: The Golden Rule is treating everyone like you want to be treated; the Platinum Rule is treating others how they want to be treated.
Become more alert to give service. What counts most in life is what we do for others.
So where would you like to live? What type of culture would you most prefer? I know the answer is obvious, but the challenge is- how do we get there?
Bob Pacanovsky is a Keynote Speaker and Trainer who works with companies and organizations to develop the Black Tie Experience- creating an impression that LASTS through Selfless Leadership, Memorable Customer Experiences and Impeccable actions and behaviors.
To learn more, and to book Bob contact him:
Call (330) 352-6084 or Email- Bob@BobPacanovsky.com
Speaker/Facilitator- The Black Tie Experience; (330) 352-6084
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