How? Through the power of Hospitality 

in creating The Black Tie Experience

  • Healthcare (Hospitals, Senior Care, Medical Practices)

  • Business to Business

  • Hospitality Industry

  • Travel & Tourism

  • Attractions/Museums

  • Food Service, Retail

  • Banking & Financial Services

  • Manufacturing

  • Colleges/Universities

  • Not for Profit Organizations

Bob Pacanovsky has worked with companies on customer experience, leadership, and business etiquette within the following industries, among others:

​​

Does your organization struggle in finding and keeping quality employees and customers?


How well does your staff represent your brand and mission when you are not there? 


Does your organization provide the tools to develop leaders at all levels?

What would your organization look like if your staff was able to accomplish these improvements? 


How much could you expect your revenue, productivity, and engagement/retention to grow?  
 

Through Keynote presentations and strategic training workshops, Bob Pacanovsky helps organizations focus on the power of Hospitality to...


-Attract and retain better customers and employees
-Improve the perceptions and impressions of your brand and people
-Develop your people into stronger and selfless leaders

How?  By delivering the Black Tie Experience.


After 20 + years in the hospitality and service industries, running his own businesses, and managing hundreds of employees, Bob is an expert on serving customers and employees.  He has taken this experience and turned it into a series of Keynotes and trainings called The Black Tie Experience.

A Black Tie is much more than just part of a uniform.  Around the world, the black tie is a symbol of excellence. It indicates the highest standards of service, quality, and professionalism. Bob and his teams provided this Black Tie Experience for clients at more than 7,000 meetings and events, including 25 National Pro Football Hall of Fame induction parties.

Keynote Speaker and Strategic Trainer

Bob knows what it is like to walk in your shoes.  He has worked with all types of employees and customers.  Now as a keynote speaker and strategic trainer, he uses his two decades of working “in the trenches” to teach companies how to cultivate more loyal and raving clients and employees (aka Brand Ambassadors) which in turn improves revenue, productivity, retention, and engagement of any organization, as well as its bottom line. 

Bob puts his focus on YOU, his customers, and creates your customized presentation. It has your language, your trends, your challenges, etc. He puts himself in your shoes and makes sure that he delivers what you need, not what he wants to speak about.

 

 

I work with organizations who want to:

Attract Brand Ambassadors

Develop Selfless Leaders

Forge Lasting Impressions

Click on any of the Black Tuxedos below to discover our three areas of focus: 

Black Tie

Customer Experience

His most sought-after program, Bob shows companies how customer service is the key to not only retaining customers, but turning them into loyal brand ambassadors.

Black Tie

Leadership Experience

This program is perfect for new and future leaders, as well as veterans who may need a refresher. Bob will show attendees how they can become better leaders that will influence and inspire others to succeed.

Black Tie

Etiquette Experience

The power of creating lasting impressions through our actions, behaviors and communications cannot be underestimated. Bob teaches the importance of business etiquette and professionalism when communicating and interacting with others.

What Others Have to Say About Bob

"We highly recommend Bob Pacanovsky and his “Black Tie Experience” to any organization interested in providing the best Customer Service possible. 

His practical tips for putting his training into action on a daily basis energized our employees!"

Tricia Blanco
Chief Personnel Officer,
Georgia Highlands
Medical Services

“The insights and guidance Bob provided to participants at our annual conference were highly sought and valuable. They raved about the message he provided during his keynote presentation as it invigorated them and reminded them that, ultimately, everything we do is about relationships and service to one another.

Jarrod A. Clabaugh, CAE
President & CEO

Ohio Society of Association Executives

“Your method of teaching is so much more impactful that what we've seen in the past. The feedback that we received was fantastic, and they all walked away with at least one thing they learned that they didn't know.”

Andrea Capuano
Vice President, Organizational Development,
ComDoc

Bob was energetic, passionate and thoughtful with his communication to our members.  They left with a renewed energy and purpose and tangible action steps to enhance our association. Feedback from our members indicated they found real value in The Black Tie Experience—it was the highest rated program in the past five years.”

 

Victoria Gresh, CAE

Executive Director- Ohio Physical Therapy Association

Companies Pleased to Work With Bob

Cain Watters Logo_hires
image001
aba_2019_header
catersource logo
download
Logo_state
SYTA logo
osae_2018_conference_logo
SMM_ConferenceLogo
Mass-ALA-Logo-Color_noslogan
OBL_logo_color
SelectTraveler
OPTAlogo_colorsm
Annual Conference Logo 9-2018
BiG_ATWLogo_v2
OASBO logo 2
FNB Logo
NYSBPALogo
50th-wsbpalogo50greyish
IBCA-Logo---color
FloridaStateLogo
catersource
OSCPA_Logo
Georgia Highlands
Evan William Bourbon Experience
Destination Cleveland
Akron Cleveland Association Realtors
ComDoc
akronsummitcvb_newlogo_2013
IX5CYaDL
Akron_Children’s_Hospital
Stow-Glen Retirement Village
Employers Health
BGSU
OSAE
2017 MKPL logo
Cain Watters Logo_hires
image001
aba_2019_header
catersource logo
download
Logo_state
SYTA logo
osae_2018_conference_logo
SMM_ConferenceLogo
Mass-ALA-Logo-Color_noslogan
OBL_logo_color
SelectTraveler
OPTAlogo_colorsm
Annual Conference Logo 9-2018
BiG_ATWLogo_v2
OASBO logo 2
FNB Logo
NYSBPALogo
50th-wsbpalogo50greyish
IBCA-Logo---color
FloridaStateLogo
catersource
OSCPA_Logo
Georgia Highlands
Evan William Bourbon Experience
Destination Cleveland
Akron Cleveland Association Realtors
ComDoc
akronsummitcvb_newlogo_2013
IX5CYaDL
Akron_Children’s_Hospital
Stow-Glen Retirement Village
Employers Health
BGSU
OSAE
2017 MKPL logo

BOOK BOB NOW!

Bob's Recent Blogs

Using the 10/6 Rule (and practicing Social Distancing)

March 26, 2020

Our Current Climate- the Need for Hospitality

March 18, 2020

Do you have a WOW Budget?

February 12, 2020

25 (Lessons Learned) in 25 (Years in Business)

July 6, 2019

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For Bookings, Contact:

Email: bob@bobpacanovsky.com
Call: (330) 352-6084

Ohio

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