How? Through the power of Hospitality
The Black Tie Experience
Healthcare (Hospitals, Senior Care, Medical Practices)
Business to Business
Travel & Tourism
Food Service, Retail
Banking & Financial Services
Not for Profit Organizations
Bob Pacanovsky has worked with companies on customer experience, leadership, and business etiquette within the following industries, among others:
You don't need to be in the Hospitality business to focus on the Business of Hospitality. Hospitality is "the art of making a personal connection with someone else". Meaning, we are all in the "people business" first and foremost.
Are you in the people business? Everything we do in our businesses revolves around people and how we treat them, work with them, and serve them. In other words, our culture, our leadership, and our customer service.
Bob Pacanovsky helps companies focus on the power of hospitality, to build greater customer loyalty, develop all team members as selfless leaders, and to forge lasting impressions with everyone they come into contact with.
How? By delivering the Black Tie Experience.
After 20 + years in the hospitality and service industries, running his own businesses, and managing hundreds of employees, Bob Pacanovsky is an expert on serving customers and employees. He has taken this experience and turned it into a series of Keynotes and trainings called The Black Tie Experience.
A Black Tie is much more than just part of a uniform. Around the world, the black tie is a symbol of excellence. It indicates the highest standards of service, quality, professionalism, and power. Bob and his teams provided this Black Tie Experience for clients at more than 7,000 meetings and events, including 25 National Pro Football Hall of Fame induction parties.
Keynote Speaker and Trainer
Bob knows what it is like to walk in your shoes. He has worked with all types of employees and customers. Now as a keynote speaker and strategic trainer, he uses his two decades of working “in the trenches” to teach companies how to cultivate more loyal and raving clients and employees (aka Brand Ambassadors) which in turn improves revenue, productivity, retention, and engagement of any organization, as well as its bottom line.
Bob puts his focus on YOU, his customers, and creates your customized presentation. It has your language, your trends, your challenges, etc. He puts himself in your shoes and makes sure that he delivers what you need, not what he wants to speak about.
I work with organizations who want to:
Attract Brand Ambassadors
Develop Selfless Leaders
Forge Lasting Impressions
Click on any of the Black Tuxedos below to discover our three areas of focus:
What Others Have to Say About Bob
"We highly recommend Bob Pacanovsky and his “Black Tie Experience” to any organization interested in providing the best Customer Service possible.
His practical tips for putting his training into action on a daily basis energized our employees!"
Chief Personnel Officer,
“The insights and guidance Bob provided to participants at our annual conference were highly sought and valuable. They raved about the message he provided during his keynote presentation as it invigorated them and reminded them that, ultimately, everything we do is about relationships and service to one another.
Jarrod A. Clabaugh, CAE
President & CEO
Ohio Society of Association Executives
“Your method of teaching is so much more impactful that what we've seen in the past. The feedback that we received was fantastic, and they all walked away with at least one thing they learned that they didn't know.”
Vice President, Organizational Development,
Bob was energetic, passionate and thoughtful with his communication to our members. They left with a renewed energy and purpose and tangible action steps to enhance our association. Feedback from our members indicated they found real value in The Black Tie Experience—it was the highest rated program in the past five years.”
Victoria Gresh, CAE
Executive Director- Ohio Physical Therapy Association