How? Through the power of Hospitality 

in creating

The Black Tie Experience

  • Healthcare (Hospitals, Senior Care, Medical Practices)

  • Business to Business

  • Hospitality Industry

  • Travel & Tourism

  • Attractions/Museums

  • Food Service, Retail

  • Banking & Financial Services

  • Manufacturing

  • Colleges/Universities

  • Not for Profit Organizations

Bob Pacanovsky has worked with companies on customer experience, leadership, and business etiquette within the following industries, among others:

​​

You don't need to be in the Hospitality business to focus on the Business of Hospitality.  Hospitality is "the art of making a personal connection with someone else".  Meaning, we are all in the "people business" first and foremost.

 

Are you in the people business?  Everything we do in our businesses revolves around people and how we treat them, work with them, and serve them.  In other words, our culture, our leadership, and our customer service.  

 

Bob Pacanovsky helps companies focus on the power of hospitality, to build greater customer loyalty, develop all team members as selfless leaders, and to forge lasting impressions with everyone they come into contact with. 

 

How?  By delivering the Black Tie Experience.


After 20 + years in the hospitality and service industries, running his own businesses, and managing hundreds of employees, Bob Pacanovsky is an expert on serving customers and employees.  He has taken this experience and turned it into a series of Keynotes and trainings called The Black Tie Experience.

 

A Black Tie is much more than just part of a uniform.  Around the world, the black tie is a symbol of excellence. It indicates the highest standards of service, quality, professionalism, and power. Bob and his teams provided this Black Tie Experience for clients at more than 7,000 meetings and events, including 25 National Pro Football Hall of Fame induction parties.

 

Keynote Speaker and Trainer

 

Bob knows what it is like to walk in your shoes.  He has worked with all types of employees and customers.  Now as a keynote speaker and strategic trainer, he uses his two decades of working “in the trenches” to teach companies how to cultivate more loyal and raving clients and employees (aka Brand Ambassadors) which in turn improves revenue, productivity, retention, and engagement of any organization, as well as its bottom line. 

 

Bob puts his focus on YOU, his customers, and creates your customized presentation. It has your language, your trends, your challenges, etc. He puts himself in your shoes and makes sure that he delivers what you need, not what he wants to speak about.

 

 

 

I work with organizations who want to:

Attract Brand Ambassadors

Develop Selfless Leaders

Forge Lasting Impressions

Click on any of the Black Tuxedos below to discover our three areas of focus: 

Black Tie

Customer Experience

His most sought-after program, Bob shows companies how customer service is the key to not only retaining customers, but turning them into loyal brand ambassadors.

Black Tie

Leadership Experience

This program is perfect for new and future leaders, as well as veterans who may need a refresher. Bob will show attendees how they can become better leaders that will influence and inspire others to succeed.

Black Tie

Etiquette Experience

The power of creating lasting impressions through our actions, behaviors and communications cannot be underestimated. Bob teaches the importance of business etiquette and professionalism when communicating and interacting with others.

What Others Have to Say About Bob

"We highly recommend Bob Pacanovsky and his “Black Tie Experience” to any organization interested in providing the best Customer Service possible. 

His practical tips for putting his training into action on a daily basis energized our employees!"

Tricia Blanco
Chief Personnel Officer,
Georgia Highlands
Medical Services

“The insights and guidance Bob provided to participants at our annual conference were highly sought and valuable. They raved about the message he provided during his keynote presentation as it invigorated them and reminded them that, ultimately, everything we do is about relationships and service to one another.

Jarrod A. Clabaugh, CAE
President & CEO

Ohio Society of Association Executives

“Your method of teaching is so much more impactful that what we've seen in the past. The feedback that we received was fantastic, and they all walked away with at least one thing they learned that they didn't know.”

Andrea Capuano
Vice President, Organizational Development,
ComDoc

Bob was energetic, passionate and thoughtful with his communication to our members.  They left with a renewed energy and purpose and tangible action steps to enhance our association. Feedback from our members indicated they found real value in The Black Tie Experience—it was the highest rated program in the past five years.”

 

 

Victoria Gresh, CAE

Executive Director- Ohio Physical Therapy Association

Companies Pleased to Work With Bob

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aba_2019_header
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SYTA logo
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SMM_ConferenceLogo
Mass-ALA-Logo-Color_noslogan
OBL_logo_color
SelectTraveler
download
OPTAlogo_colorsm
Annual Conference Logo 9-2018
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OASBO logo 2
FNB Logo
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IBCA-Logo---color
FloridaStateLogo
catersource
OSCPA_Logo
Georgia Highlands
Evan William Bourbon Experience
Destination Cleveland
Akron Cleveland Association Realtors
ComDoc
akronsummitcvb_newlogo_2013
IX5CYaDL
Akron_Children’s_Hospital
Stow-Glen Retirement Village
Employers Health
BGSU
OSAE
2017 MKPL logo
image001
aba_2019_header
Logo_state
SYTA logo
osae_2018_conference_logo
SMM_ConferenceLogo
Mass-ALA-Logo-Color_noslogan
OBL_logo_color
SelectTraveler
download
OPTAlogo_colorsm
Annual Conference Logo 9-2018
BiG_ATWLogo_v2
OASBO logo 2
FNB Logo
50th-wsbpalogo50greyish
IBCA-Logo---color
FloridaStateLogo
catersource
OSCPA_Logo
Georgia Highlands
Evan William Bourbon Experience
Destination Cleveland
Akron Cleveland Association Realtors
ComDoc
akronsummitcvb_newlogo_2013
IX5CYaDL
Akron_Children’s_Hospital
Stow-Glen Retirement Village
Employers Health
BGSU
OSAE
2017 MKPL logo

BOOK BOB NOW!

Bob's Recent Blogs

25 (Lessons Learned) in 25 (Years in Business)

July 6, 2019

Combining "Hi-Tech" with "Hospitality"

May 1, 2019

Perception is 9/10ths of the law

April 5, 2019

What does a Seinfeld episode have to do with customer service?

October 17, 2018

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For Bookings, Contact:

Email: bob@bobpacanovsky.com
Call: (330) 352-6084

Ohio

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