Now, more than ever, we need to deliver the highest levels of customer service and leadership to attarct and retain more customers and employees.
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Healthcare (Hospitals, Senior Care, Medical Practices)
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Business to Business
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Hospitality Industry
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Travel & Tourism
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Attractions/Museums
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Food Service, Retail
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Banking & Financial Services
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Manufacturing
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Colleges/Universities
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Not for Profit Organizations
Bob Pacanovsky has worked with companies on customer experience, leadership, and business etiquette within the following industries, among others:
Does your organization struggle in finding and keeping quality employees and customers?
How well does your staff represent your brand and mission when you are not there?
Does your organization provide the tools to develop leaders at all levels?
What would your organization look like if your staff was able to accomplish these improvements?
How much could you expect your revenue, productivity, and engagement/retention to grow?
Through Keynote presentations and Strategic Training workshops, Bob Pacanovsky helps organizations focus on the power of Hospitality to...
-Attract and retain better customers and employees
-Improve the perceptions and impressions of your brand and people
-Develop your people into stronger and selfless leaders
How? By delivering the Black Tie Experience.
After 20 + years in the hospitality and service industries, running his own businesses, and managing hundreds of employees, Bob is an expert on serving customers and employees. He has taken this experience and turned it into a series of Keynotes and trainings called The Black Tie Experience.
A Black Tie is much more than just part of a uniform. Around the world, the black tie is a symbol of excellence. It indicates the highest standards of service, quality, and professionalism. Bob and his teams provided this Black Tie Experience for clients at more than 7,000 meetings and events, including 25 National Pro Football Hall of Fame induction parties.
Keynote Speaker and Strategic Trainer
Bob knows what it is like to walk in your shoes. He has worked with all types of employees and customers. Now as a keynote speaker and strategic trainer, he uses his two decades of working “in the trenches” to teach companies how to cultivate more loyal and raving clients and employees (aka Brand Ambassadors) which in turn improves revenue, productivity, retention, and engagement of any organization, as well as its bottom line.
Bob puts his focus on YOU, his customers, and creates your customized presentation. It has your language, your trends, your challenges, etc. He puts himself in your shoes and makes sure that he delivers what you need, not what he wants to speak about.
I work with organizations who want to:
Achieve the Highest Levels of
Service Excellence & Hospitality
How?
By delivering a Black Tie Experience
Click on any of the Black Tuxedos below to discover our three areas of focus:
Black Tie
Customer Experience
His most sought-after program, Bob shows companies how customer service is the key to not only retaining customers, but turning them into loyal brand ambassadors.
Black Tie
Leadership Experience
This program is perfect for new and future leaders, as well as veterans who may need a refresher. Bob will show attendees how they can become better leaders that will influence and inspire others to succeed.
Black Tie
Etiquette Experience
The power of creating lasting impressions through our actions, behaviors and communications cannot be underestimated. Bob teaches the importance of business etiquette and professionalism when communicating and interacting with others.
What Others Have to Say About Bob
"We highly recommend Bob Pacanovsky and his “Black Tie Experience” to any organization interested in providing the best Customer Service possible.
His practical tips for putting his training into action on a daily basis energized our employees!"
Tricia Blanco
Chief Personnel Officer,
Georgia Highlands
Medical Services
“The insights and guidance Bob provided to participants at our annual conference were highly sought and valuable. They raved about the message he provided during his keynote presentation as it invigorated them and reminded them that, ultimately, everything we do is about relationships and service to one another.
Jarrod A. Clabaugh, CAE
President & CEO
Ohio Society of Association Executives
“Your method of teaching is so much more impactful that what we've seen in the past. The feedback that we received was fantastic, and they all walked away with at least one thing they learned that they didn't know.”
Andrea Capuano
Vice President, Organizational Development,
ComDoc
Bob was energetic, passionate and thoughtful with his communication to our members. They left with a renewed energy and purpose and tangible action steps to enhance our association. Feedback from our members indicated they found real value in The Black Tie Experience—it was the highest rated program in the past five years.”
Victoria Gresh, CAE
Executive Director- Ohio Physical Therapy Association
