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OSAP_ep10Artist Name
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In this episode, host Jarrod A. Clabaugh, CAE, chats with keynote speaker and Black Tie Experience founder Bob Pacanovsky about the critical balance between technology and human connection in today's digital landscape. Bob shares how his personal journey led him to the nonprofit world and a deeper understanding of what makes interactions truly memorable. Together, they explore how associations can enhance member engagement and customer service by combining innovative tech tools with intentional, high-touch experiences. You’ll also hear practical strategies for building trust, using storytelling to deepen relationships, and maintaining the human element at the heart of every interaction.
This episode is sponsored by Shores & Islands Ohio.
Here's the press release for the award that Bob received for speaking at the 2023 IAAPA Expo
Click on the video to see Bob's interview with Sondra Shannon, CEO of Gatemaster Technology. Sondra does a weekly national podcast and invited Bob on her show to talk about "The Art of Hospitality".
Bob is in the studios of the BPAA being interviewed about his Keynote Seminar- The 5 Essential Laws of Hospitality, which he then delivered at The Summit Conference for the BPAA.
Bob was a guest on the national Attraction Pros Podcast where he discussed the importance of combining Hospitality and Service Excellence to create that "rememorable" Customer or Guest Black Tie Service Experience.
Bob's interview with Brian Seitz and David Ross of Restauranttopia-
How many people are in your Marketing/PR staff in your organization? The Answer?
All of them! Find out more in this episode.
Bob's national interview on the Hospitality one2one Podcast with Chris Bennis- from YourHotelRecruiter.com
Bob was asked to write an article for the quarterly OSAP Magazine on what it was like to be a Professional Speaker during the pandemic.
Bob Has Been Featured On:
BOOK BOB NOW!
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