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IMAJUSTA- Is this a new specialty coffee drink?
Transforming "IAMJUSTA" Employees into Valued Team Members Have you ever stopped to think about how your employees see themselves within...
bobpacanovsky
Apr 142 min read
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This is service? You've got to be kidding me!
My wife and I received this card in the mail at the beginning of 2024. On the surface, this is a nice gesture from this individual and...
bobpacanovsky
Feb 5, 20242 min read
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The Power of a First and Lasting (Hospitality) Connection
I don’t take great selfies. I don’t know why, but I’m usually never happy with them. But for this one below, it didn’t matter because...
bobpacanovsky
Oct 27, 20233 min read
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Hospitality…delivered on a bus
I talk all the time in my seminars about the power of stories, especially those that come from our customers. While I know we sell the...
bobpacanovsky
Jan 23, 20233 min read
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