Bob's new (and first) book is here!

What Is Hospitality? The word hospitality has ancient roots—in Latin and Greek, it literally means “welcoming strangers.” It’s a beautiful concept, isn’t it? And yet, in today’s world, it often feels like we’ve forgotten what it truly means. In our organizations, isn’t that what we’re called to do every day? To welcome people—customers, guests, team members, even vendors—with warmth, being genuine, and hopefully creating a dialogue, whether it’s short or long. So why is it th

We’ve all heard the phrase: “Go above and beyond.” It’s often tossed around in meetings, printed on posters, or casually mentioned by a...

Discovering Buc-ee's for the First Time Earlier this summer, I finally had my first Buc-ee’s visit. I know, what have I been waiting for?...

Working on an island might sound like paradise—but in many organizations, it can feel like the exact opposite. The Challenge of Isolation...