NEW! Master Class Workshops on Delivering Hospitality & Service Excellence
What Sets These Master Classes Apart?
Unlike typical customer service seminars, these Master Classes stand out for two key reasons:
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Creating Storytellers: We focus on concepts that transform your team into storytellers for your organization. This approach boosts loyalty, engagement, and retention, ultimately driving your revenue.
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Actionable Strategies: During the class, you and your staff will work on these strategies and leave with a concrete action plan ready for implementation.
But don't take my word for it- here are two clients with their thoughts about these workshops-
We crossed state, city, and county lines in Tennessee and Virginia to host Bob for a joint Hospitality Masterclass. His impact is already evident, as we continually receive comments about how he has been an inspiration to look at customer service in a whole new way. We look forward to working with him in the future!”
Alicia Phelps, Northeast TN Tourism Executive Director
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“If you’re thinking about working with Bob Pacanovsky, do it! He was able to add brilliant content to our annual stakeholder meeting. In post-meeting surveys, his time with us was rated one of the highest. I particularly like that he was able to adapt his program to our attendees that drove home the importance of taking customer service to the next level; which is highly critical in our industry. This is just a good investment and just good business.”
Peter Bowden
President/CEO, Visit ColumbusGA