NEW! Master Class Workshops on Delivering Hospitality & Service Excellence
What Sets These Master Classes Apart?
Unlike typical customer service seminars, these Master Classes stand out for two key reasons:
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Creating Storytellers: We focus on concepts that transform your team into storytellers for your organization. This approach boosts loyalty, engagement, and retention, ultimately driving your revenue.
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Actionable Strategies: During the class, you and your staff will work on these strategies and leave with a concrete action plan ready for implementation.
But don't take my word for it- here are two clients with their thoughts about these workshops-
We crossed state, city, and county lines in Tennessee and Virginia to host Bob for a joint Hospitality Masterclass. His impact is already evident, as we continually receive comments about how he has been an inspiration to look at customer service in a whole new way. We look forward to working with him in the future!”
Alicia Phelps, Northeast TN Tourism Executive Director
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"The Paducah CVB recently hosted a Customer Service & Hospitality Workshop at the Paducah Convention and Expo Center, with Bob. He delivered an outstanding session, inspiring participants to become storytellers for our vibrant city. His engaging approach laid the groundwork for a “Culture of Welcome,” introducing our "Standards of Excellence" and elevating the Customer Experience with impactful strategies. He empowered us to transform visitors into passionate Brand Ambassadors for Paducah.
Having had the privilege of hearing Bob speak on multiple occasions, I am continually impressed by his depth of knowledge and ability to motivate. Each session leaves me energized and equipped to implement his insights effectively. Bob, you remain a standout favorite keynote speaker—your expertise is invaluable to our mission!"
Lynda Peters-Jones, Director of Sales, Paducah Convention & Visitors Bureau