top of page

NEW! Master Class Workshops on Delivering Hospitality & Service Excellence


What separates these Master Classes from other customer service seminars you have attended? Two factors:
1. We focus on concepts that will help you create more storytellers for your organization, which help you increase their loyalty, engagement, and retention… and your revenue.
2. You and your staff will work on these strategies during this class and leave with an action plan to implement to make this happen!

But don't take my word for it- here are two clients with their thoughts about these workshops-

We crossed state, city, and county lines in Tennessee and Virginia to host Bob for a joint Hospitality Masterclass. His impact is already evident, as we continually receive comments about how he has been an inspiration to look at customer service in a whole new way. We look forward to working with him in the future!” 

Alicia Phelps, Northeast TN Tourism Executive Director

Screenshot (18).png

“If you’re thinking about working with Bob Pacanovsky, do it! He was able to add brilliant content to our annual stakeholder meeting. In post-meeting surveys, his time with us was rated one of the highest. I particularly like that he was able to adapt his program to our attendees that drove home the importance of taking customer service to the next level; which is highly critical in our industry. This is just a good investment and just good business.”

Peter Bowden

President/CEO, Visit ColumbusGA

bottom of page