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Bob's new (and first) book is here!

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This project has taken me longer than I ever thought it would, but I'm happy to share it with you and others.  

I created it to be an easy read -- something that you could look at for a few chapters, and then think about how you would want to apply it to your business life or personal life.  

As you read it, you may think to yourself, "These concepts are common sense."  And I would agree with you.  The challenge I have for you is "Are they common practice" for you today?  

If you wish to leave a positive review on Amazon about the book, it would be greatly appreciated!

“I’ve been one of several corporations and business owners to experience Bob Pacanovsky and his

“Black Tie Customer Experience.”


Many services talk about delivering customer service, but Bob has always delivered service at a much higher consistent level.  He “separates himself from the rest” with his delivery and how he shares his knowledge in writing so others can gain that advantage of “Hospitality,” the secret sauce to not only satisfying your clients but also having them anxious to utilize your services over and over again!

  Timothy A. Dimoff, CEO/President,

  SACS Consulting and Investigative Services, Inc.

Professional Member of
Investor Level Member of -
Proud Alumnus of 
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Bob's Recent Blogs

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