Who is Bob Pacanovsky?
An entrepreneur for more than 25 years, primarily in the hospitality industry, Bob and his team had one opportunity to create both a wow experience and a lasting impression on their clients and guests. He has turned that expertise into a series of keynote seminars and strategic training he calls the “Black Tie Experience.”
Through his work, Bob spent years observing and engaging with people on how they act, behave, serve and lead. He combines that experience with business acumen to teach companies and leaders how to focus on engagement, retention, and loyalty – three tenets of the Black Tie Experience.
Bob focuses on three areas of expertise that he garnered over his twenty-five years as an entrepreneur:
Building and increasing customer loyalty
Developing Selfless Leadership
Forging Lasting Impressions
Bob has achieved Professional Member status of the National Speakers Association. He has spoken throughout the United States to numerous companies, colleges and organizations, including the national American Bus Association Conference (two years) the International Bowl Expo Conference two years, The Massachusetts Assisted Living Conference, the Small Market Meetings Conference, Select Travelers Conference, The Catersource/Event Solutions Conference, the Ohio Society of Association Executives, and many, many more.
Bob is a graduate of The University of Akron with a Bachelor’s Degree in Finance. He is involved in his communities as he is the Vice-Chair for OPEN M, the Co-President of the NSA Pittsburgh Chapter (National Speakers Association) and serves on the boards of Goodwill Industries, and the Greater Cleveland Partnership- COSE Advisory Board.
He is most proud of being married to his wife Connie for over 28 years and of his son Adam.