You're thinking to yourself..."I don't have a lot of time, but since I got to this page, I might as well take a quick look."
Well, you're in luck, because all you need is one minute of time to get a quick idea of how to improve the "Hospitality Experience" that you deliver every day. Enjoy!
Perception is 9/10ths of the Law
Attention to detail makes the BIG things happen
Having Dialogues and not Monologues
We know how to eat, but do we know how to dine?