Hospitality

Oct 28, 20202 min

Three words that make a BIG Impact for the Customer Experience

At my training last week we did an exercise on IMPACT Points with the entire team, and it was an impactful exercise for them. I had them...

Aug 31, 20201 min

Are you getting "your Hospitality right?"

I ran across this quote from a restauranteur and it’s so true- “If you get the hospitality right, the food tastes better.” Think about...

Aug 10, 20202 min

Paying attention to all the details

Do you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...

Mar 26, 20203 min

Using the 10/6 Rule (and practicing Social Distancing)

And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot....

Bob's new (and first) book is here!