Bob's new (and first) book is here!

In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...

I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...

At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...

x-tinymce/html In seven to ten seconds, the question above is usually answered. Not out loud, but subconsciously. Our brain is a...

What does the combination of poor behavior choices and a tarnished brand get you today? If you are in the NFL, a demotion from a job that...

Weddings are a lot of fun and a lot of work. I know…as I have been privileged to cater over 700 of them throughout my career. And with...

Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE SULT OF YEARS OF SCIENTI FIC STUDY COMBINED WITH THE...

This is an article that I wrote on the eve of the NFL Draft. I believe these tips are just as important for anyone in business no matter...

We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...

We all know the 4 C’s of a diamond right- Cut, Color, Clarity and Carrot weight. With a diamond, these 4 C’s are very important to the...