employee retention

Oct 5, 20203 min

A “Wow” Experience... in a Quick Service Restaurant?

I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...

Mar 18, 20202 min

Our Current Climate- the Need for Hospitality

We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...

Apr 5, 20192 min

Perception is 9/10ths of the law

I had an incredible staff for my hospitality business and in the trainings that we had them go through I used to tell them that...

Oct 18, 20172 min

We all know how to “eat”, but do we know how to “Dine”?

All of us know how to eat, but do we know how to dine? I also know you are thinking of people right now that have terrible table manners,...

Mar 5, 20153 min

The Two Fisted…Networker?

We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...

Bob's new (and first) book is here!