bobpacanovskySep 2, 20202 min read5 ways to shake off the rust when it comes to your customer serviceHow well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...
bobpacanovskyAug 31, 20201 min readAre you getting "your Hospitality right?"I ran across this quote from a restauranteur and it’s so true- “If you get the hospitality right, the food tastes better.” Think about...
bobpacanovskyMar 26, 20203 min readUsing the 10/6 Rule (and practicing Social Distancing)And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot....
bobpacanovskyMar 18, 20202 min readOur Current Climate- the Need for HospitalityWe are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...