Bob PacanovskyOct 14, 20204 minFrom Blah to Black Tie- all in the same day!Do your customers and prospects think your customer service is blah or Black Tie? Let me explain these two notions with two real-life...
Bob PacanovskyAug 31, 20201 minAre you getting "your Hospitality right?"I ran across this quote from a restauranteur and it’s so true- “If you get the hospitality right, the food tastes better.” Think about...
Bob PacanovskyAug 10, 20202 minPaying attention to all the detailsDo you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...
Bob PacanovskyMar 18, 20202 minOur Current Climate- the Need for HospitalityWe are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...