From Blah to Black Tie- all in the same day!
Do your customers and prospects think your customer service is blah or Black Tie? Let me explain these two notions with two real-life...
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bobpacanovsky
Aug 10, 20202 min
Paying attention to all the details
Do you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...
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bobpacanovsky
Mar 18, 20202 min
Our Current Climate- the Need for Hospitality
We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...
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bobpacanovsky
May 1, 20192 min
Combining "Hi-Tech" with "Hospitality"
We all know that our technology continues to move rapidly. At times, I have wondered how it connects with delivering customer service...
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bobpacanovsky
Aug 4, 20162 min
The “New Rude” (and Pokemon too!)
Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany...
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