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Join date: Sep 21, 2020
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Aug 23, 2022 ∙ 3 min
What does a Seinfeld episode have to do with customer service?
7 Secrets to creating "just customers" (and doing more work) If you’re a Seinfeld fan (like I am), you probably remember the episode at...
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Oct 14, 2020 ∙ 4 min
From Blah to Black Tie- all in the same day!
Do your customers and prospects think your customer service is blah or Black Tie? Let me explain these two notions with two real-life...
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Oct 8, 2020 ∙ 3 min
Would you send your customer to a competitor in order to make them happy?
In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
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Bob Pacanovsky
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