Bob PacanovskyOct 8, 20203 minWould you send your customer to a competitor in order to make them happy?In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
bobpacanovskyOct 5, 20203 minA “Wow” Experience... in a Quick Service Restaurant?I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...
Bob PacanovskyAug 10, 20202 minPaying attention to all the detailsDo you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...
bobpacanovskyFeb 2, 20183 minAre we living in the land of “Lack of” or the city of “Become More”?At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...