Three words that make a BIG Impact for the Customer Experience
At my training last week we did an exercise on IMPACT Points with the entire team, and it was an impactful exercise for them. I had them...
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bobpacanovsky
Oct 5, 20203 min
A “Wow” Experience... in a Quick Service Restaurant?
I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...
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bobpacanovsky
Sep 2, 20202 min
5 ways to shake off the rust when it comes to your customer service
How well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...
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bobpacanovsky
Aug 10, 20202 min
Paying attention to all the details
Do you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...
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bobpacanovsky
Mar 26, 20203 min
Using the 10/6 Rule (and practicing Social Distancing)
And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot....
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bobpacanovsky
Mar 18, 20202 min
Our Current Climate- the Need for Hospitality
We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...
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bobpacanovsky
Apr 5, 20192 min
Perception is 9/10ths of the law
I had an incredible staff for my hospitality business and in the trainings that we had them go through I used to tell them that...
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bobpacanovsky
Jun 4, 20153 min
Wedding Etiquette Tips – For both You & Your Guests
Weddings are a lot of fun and a lot of work. I know…as I have been privileged to cater over 700 of them throughout my career. And with...
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bobpacanovsky
Apr 28, 20152 min
2016 Event ideas to grow your gala!
Here are a few of our event ideas (or “Vātions,” as I like to call them) for you to think about as you are starting to plan your next...
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bobpacanovsky
Mar 5, 20153 min
The Two Fisted…Networker?
We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...
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