Bob's new (and first) book is here!

At my training last week we did an exercise on IMPACT Points with the entire team, and it was an impactful exercise for them. I had them...

I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...

How well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...

Do you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...

And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot....

We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...

I had an incredible staff for my hospitality business and in the trainings that we had them go through I used to tell them that...

Weddings are a lot of fun and a lot of work. I know…as I have been privileged to cater over 700 of them throughout my career. And with...

Here are a few of our event ideas (or “Vātions,” as I like to call them) for you to think about as you are starting to plan your next...

We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...