bobpacanovskyOct 28, 20202 minThree words that make a BIG Impact for the Customer ExperienceAt my training last week we did an exercise on IMPACT Points with the entire team, and it was an impactful exercise for them. I had them...
bobpacanovskyOct 5, 20203 minA “Wow” Experience... in a Quick Service Restaurant?I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...
Bob PacanovskySep 2, 20202 min5 ways to shake off the rust when it comes to your customer serviceHow well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...
Bob PacanovskyAug 10, 20202 minPaying attention to all the detailsDo you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...