5 ways to shake off the rust when it comes to your customer service
How well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...
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bobpacanovsky
Aug 31, 20201 min
Are you getting "your Hospitality right?"
I ran across this quote from a restauranteur and it’s so true- “If you get the hospitality right, the food tastes better.” Think about...
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bobpacanovsky
Aug 10, 20202 min
Paying attention to all the details
Do you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...
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bobpacanovsky
Mar 18, 20202 min
Our Current Climate- the Need for Hospitality
We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...
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bobpacanovsky
Jul 6, 20197 min
25 (Lessons Learned) in 25 (Years in Business)
25 Lessons I learned from over 25 years of Hospitality The ESPN Series "30 for 30" happens to be one of the favorite shows. The...
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bobpacanovsky
May 1, 20192 min
Combining "Hi-Tech" with "Hospitality"
We all know that our technology continues to move rapidly. At times, I have wondered how it connects with delivering customer service...
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