Bob PacanovskyOct 14, 20204 minFrom Blah to Black Tie- all in the same day!Do your customers and prospects think your customer service is blah or Black Tie? Let me explain these two notions with two real-life...
Bob PacanovskySep 2, 20202 min5 ways to shake off the rust when it comes to your customer serviceHow well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...
Bob PacanovskyAug 31, 20201 minAre you getting "your Hospitality right?"I ran across this quote from a restauranteur and it’s so true- “If you get the hospitality right, the food tastes better.” Think about...
Bob PacanovskyAug 10, 20202 minPaying attention to all the detailsDo you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...