Bob PacanovskyOct 8, 20203 minWould you send your customer to a competitor in order to make them happy?In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
bobpacanovskyFeb 2, 20183 minAre we living in the land of “Lack of” or the city of “Become More”?At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...
bobpacanovskyOct 18, 20172 minWe all know how to “eat”, but do we know how to “Dine”?All of us know how to eat, but do we know how to dine? I also know you are thinking of people right now that have terrible table manners,...
bobpacanovskyJun 15, 20172 minThe 3 questions that brand you (and your company) for the rest of the eventThey are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...