Bob PacanovskyOct 14, 20204 minFrom Blah to Black Tie- all in the same day!Do your customers and prospects think your customer service is blah or Black Tie? Let me explain these two notions with two real-life...
Bob PacanovskyOct 7, 20203 minWould you send your customer to a competitor in order to make them happy?In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
bobpacanovskyOct 5, 20203 minA “Wow” Experience... in a Quick Service Restaurant?I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...
Bob PacanovskyAug 10, 20202 minPaying attention to all the detailsDo you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...