Bob's new (and first) book is here!

In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...

I had an unbelievable customer experience at a quick-service restaurant. I know you may be surprised, but I think it happens more than...

I had an incredible staff for my hospitality business and in the trainings that we had them go through I used to tell them that...

At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...

They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...

Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE SULT OF YEARS OF SCIENTI FIC STUDY COMBINED WITH THE...

Here are a few of our event ideas (or “Vātions,” as I like to call them) for you to think about as you are starting to plan your next...

This is an article that I wrote on the eve of the NFL Draft. I believe these tips are just as important for anyone in business no matter...

We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...

We all know the 4 C’s of a diamond right- Cut, Color, Clarity and Carrot weight. With a diamond, these 4 C’s are very important to the...

We have changed the name of our company from Robert J.- Training & Design to The Vātion Group. And we have a new Wordpress site, which...