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Would you send your customer to a competitor in order to make them happy?
In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
bobpacanovsky
Oct 7, 20203 min read
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A “Wow” Experience... in a Quick Service Restaurant?
I had an unbelievable customer experience at a quick-service restaurant. I know you may be surprised, but I think it happens more than...
bobpacanovsky
Oct 5, 20203 min read
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Perception is 9/10ths of the law
I had an incredible staff for my hospitality business and in the trainings that we had them go through I used to tell them that...
bobpacanovsky
Apr 5, 20192 min read
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1 comment


Are we living in the land of “Lack of” or the city of “Become More”?
At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...
bobpacanovsky
Feb 1, 20183 min read
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The 3 questions that brand you (and your company) for the rest of the event
They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...
bobpacanovsky
Jun 15, 20172 min read
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Little details make BIG things happen- How about in your company?
Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE SULT OF YEARS OF SCIENTI FIC STUDY COMBINED WITH THE...
bobpacanovsky
May 21, 20152 min read
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2016 Event ideas to grow your gala!
Here are a few of our event ideas (or “Vātions,” as I like to call them) for you to think about as you are starting to plan your next...
bobpacanovsky
Apr 28, 20152 min read
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5 Tips all NFL Rookies should know before they start their NFL careers (Or principles to apply in YO
This is an article that I wrote on the eve of the NFL Draft. I believe these tips are just as important for anyone in business no matter...
bobpacanovsky
Mar 31, 20153 min read
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The Two Fisted…Networker?
We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...
bobpacanovsky
Mar 5, 20153 min read
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How valuable are you to your company?
We all know the 4 C’s of a diamond right- Cut, Color, Clarity and Carrot weight. With a diamond, these 4 C’s are very important to the...
bobpacanovsky
Jan 22, 20153 min read
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Johnny, it's not all about you!
We have changed the name of our company from Robert J.- Training & Design to The Vātion Group. And we have a new Wordpress site, which...
bobpacanovsky
Jan 22, 20153 min read
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