Bob PacanovskyOct 7, 20203 minWould you send your customer to a competitor in order to make them happy?In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
bobpacanovskyOct 5, 20203 minA “Wow” Experience... in a Quick Service Restaurant?I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...
bobpacanovskyApr 5, 20192 minPerception is 9/10ths of the lawI had an incredible staff for my hospitality business and in the trainings that we had them go through I used to tell them that...
bobpacanovskyFeb 1, 20183 minAre we living in the land of “Lack of” or the city of “Become More”?At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...