bobpacanovskyOct 28, 20202 minThree words that make a BIG Impact for the Customer ExperienceAt my training last week we did an exercise on IMPACT Points with the entire team, and it was an impactful exercise for them. I had them...
Bob PacanovskyOct 8, 20203 minWould you send your customer to a competitor in order to make them happy?In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
bobpacanovskyOct 5, 20203 minA “Wow” Experience... in a Quick Service Restaurant?I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...
Bob PacanovskySep 2, 20202 min5 ways to shake off the rust when it comes to your customer serviceHow well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...