top of page


bobpacanovsky
Sep 2, 20202 min read
5 ways to shake off the rust when it comes to your customer service
How well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...
28 views
0 comments

bobpacanovsky
Mar 18, 20202 min read
Our Current Climate- the Need for Hospitality
We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...
18 views
0 comments

bobpacanovsky
Feb 1, 20183 min read
Are we living in the land of “Lack of” or the city of “Become More”?
At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...
23 views
0 comments


bobpacanovsky
Dec 6, 20173 min read
Are you just “Good Enough” or are you “Awesome?”
x-tinymce/html In seven to ten seconds, the question above is usually answered. Not out loud, but subconsciously. Our brain is a...
27 views
0 comments


bobpacanovsky
Jun 15, 20172 min read
The 3 questions that brand you (and your company) for the rest of the event
They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...
10 views
0 comments


bobpacanovsky
Aug 4, 20162 min read
The “New Rude” (and Pokemon too!)
Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany...
7 views
0 comments


bobpacanovsky
Jun 27, 20163 min read
Creating the “Black Tie” Customer Experience
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ...
75 views
0 comments


bobpacanovsky
May 21, 20152 min read
Little details make BIG things happen- How about in your company?
Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE SULT OF YEARS OF SCIENTI FIC STUDY COMBINED WITH THE...
2 views
0 comments


bobpacanovsky
Jan 22, 20153 min read
How valuable are you to your company?
We all know the 4 C’s of a diamond right- Cut, Color, Clarity and Carrot weight. With a diamond, these 4 C’s are very important to the...
7 views
0 comments


bobpacanovsky
Jan 22, 20153 min read
Johnny, it's not all about you!
We have changed the name of our company from Robert J.- Training & Design to The Vātion Group. And we have a new Wordpress site, which...
4 views
0 comments
bottom of page