5 ways to shake off the rust when it comes to your customer service
How well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...
top of page
bobpacanovsky
- Mar 18, 2020
- 2 min
Our Current Climate- the Need for Hospitality
We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...
18 views0 comments
bobpacanovsky
- Feb 1, 2018
- 3 min
Are we living in the land of “Lack of” or the city of “Become More”?
At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...
23 views0 comments
bobpacanovsky
- Dec 6, 2017
- 3 min
Are you just “Good Enough” or are you “Awesome?”
x-tinymce/html In seven to ten seconds, the question above is usually answered. Not out loud, but subconsciously. Our brain is a...
27 views0 comments
bobpacanovsky
- Jun 15, 2017
- 2 min
The 3 questions that brand you (and your company) for the rest of the event
They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...
10 views0 comments
bobpacanovsky
- Aug 4, 2016
- 2 min
The “New Rude” (and Pokemon too!)
Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany...
7 views0 comments
bobpacanovsky
- Jun 27, 2016
- 3 min
Creating the “Black Tie” Customer Experience
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ...
75 views0 comments
bobpacanovsky
- May 21, 2015
- 2 min
Little details make BIG things happen- How about in your company?
Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE SULT OF YEARS OF SCIENTI FIC STUDY COMBINED WITH THE...
2 views0 comments
bobpacanovsky
- Jan 22, 2015
- 3 min
How valuable are you to your company?
We all know the 4 C’s of a diamond right- Cut, Color, Clarity and Carrot weight. With a diamond, these 4 C’s are very important to the...
7 views0 comments
bobpacanovsky
- Jan 22, 2015
- 3 min
Johnny, it's not all about you!
We have changed the name of our company from Robert J.- Training & Design to The Vātion Group. And we have a new Wordpress site, which...
4 views0 comments
bottom of page