Bob PacanovskyOct 14, 20204 minFrom Blah to Black Tie- all in the same day!Do your customers and prospects think your customer service is blah or Black Tie? Let me explain these two notions with two real-life...
Bob PacanovskyOct 7, 20203 minWould you send your customer to a competitor in order to make them happy?In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
bobpacanovskyOct 5, 20203 minA “Wow” Experience... in a Quick Service Restaurant?I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...
Bob PacanovskySep 2, 20202 min5 ways to shake off the rust when it comes to your customer serviceHow well does your team create an impression that LASTS with everyone they come into contact with? During these last few months have they...