Would you send your customer to a competitor in order to make them happy?
In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
top of page
bobpacanovsky
- Oct 5, 2020
- 3 min
A “Wow” Experience... in a Quick Service Restaurant?
I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...
41 views0 comments
bobpacanovsky
- Mar 26, 2020
- 3 min
Using the 10/6 Rule (and practicing Social Distancing)
And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot....
127 views0 comments
bobpacanovsky
- Mar 18, 2020
- 2 min
Our Current Climate- the Need for Hospitality
We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...
18 views0 comments
bobpacanovsky
- Apr 5, 2019
- 2 min
Perception is 9/10ths of the law
I had an incredible staff for my hospitality business and in the trainings that we had them go through I used to tell them that...
17 views1 comment
bobpacanovsky
- Dec 6, 2017
- 3 min
Are you just “Good Enough” or are you “Awesome?”
x-tinymce/html In seven to ten seconds, the question above is usually answered. Not out loud, but subconsciously. Our brain is a...
27 views0 comments
bobpacanovsky
- Oct 18, 2017
- 2 min
We all know how to “eat”, but do we know how to “Dine”?
All of us know how to eat, but do we know how to dine? I also know you are thinking of people right now that have terrible table manners,...
11 views0 comments
bobpacanovsky
- Jun 15, 2017
- 2 min
The 3 questions that brand you (and your company) for the rest of the event
They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...
10 views0 comments
bobpacanovsky
- Aug 4, 2016
- 2 min
The “New Rude” (and Pokemon too!)
Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany...
7 views0 comments
bobpacanovsky
- Jun 27, 2016
- 3 min
Creating the “Black Tie” Customer Experience
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ...
75 views0 comments
bobpacanovsky
- Dec 1, 2015
- 3 min
Your behavior and your brand- how it contributed to losing one of the best jobs in the country
What does the combination of poor behavior choices and a tarnished brand get you today? If you are in the NFL, a demotion from a job that...
4 views0 comments
bobpacanovsky
- May 21, 2015
- 2 min
Little details make BIG things happen- How about in your company?
Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE SULT OF YEARS OF SCIENTI FIC STUDY COMBINED WITH THE...
2 views0 comments
bobpacanovsky
- Apr 28, 2015
- 2 min
2016 Event ideas to grow your gala!
Here are a few of our event ideas (or “Vātions,” as I like to call them) for you to think about as you are starting to plan your next...
2 views0 comments
bobpacanovsky
- Mar 31, 2015
- 3 min
5 Tips all NFL Rookies should know before they start their NFL careers (Or principles to apply in YO
This is an article that I wrote on the eve of the NFL Draft. I believe these tips are just as important for anyone in business no matter...
5 views0 comments
bobpacanovsky
- Mar 5, 2015
- 3 min
The Two Fisted…Networker?
We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...
9 views0 comments
bobpacanovsky
- Jan 22, 2015
- 3 min
How valuable are you to your company?
We all know the 4 C’s of a diamond right- Cut, Color, Clarity and Carrot weight. With a diamond, these 4 C’s are very important to the...
7 views0 comments
bobpacanovsky
- Jan 22, 2015
- 3 min
Johnny, it's not all about you!
We have changed the name of our company from Robert J.- Training & Design to The Vātion Group. And we have a new Wordpress site, which...
4 views0 comments
bottom of page