Bob PacanovskyOct 8, 20203 minWould you send your customer to a competitor in order to make them happy?In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...
bobpacanovskyOct 5, 20203 minA “Wow” Experience... in a Quick Service Restaurant?I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...
Bob PacanovskyMar 26, 20203 minUsing the 10/6 Rule (and practicing Social Distancing)And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot....
Bob PacanovskyMar 18, 20202 minOur Current Climate- the Need for HospitalityWe are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...